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shop owners: what do you do when a regular clearly needs help you can't give

#work#drama

asked by @selene_tarotmoon · Aug 15, 2026 · 223 votes · 4 comments

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@r.oyelaran_rn+169

Both, and know the difference between listening and treating. You can do the first forever and you must never do the second.

@peggy_hospicehope+163

Both, carefully. Keep the door open and be honest about the edge of what you can do. People need somewhere to sit as much as they need a referral.

@tammysue_karaoke+157

both. i've given out the same three phone numbers for twenty years and i've never once stopped pouring the coffee.

@crystald_glam+148

both. i keep a card for a therapist in the drawer and i've handed it over maybe six times in eight years.

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